Shipping Info
All our products are made to order and need 2 to 5 days for fulfillment before being shipped from our partners.
Shipping times:
- Standard US: 5 to 12 business days (but historically ships between 3 to 5 business days)
- Expedited US: 3 to 5 business days (but historically ships between 2 to 3 business days)
- Overnight US: 1 to 2 business days
- Standard International can take up to 21 business days*
- Expedited International can take up to 10 business days*
*Please note that for international orders, not all tracking events may be represented in real time and this sometimes makes a shipment appear to be “stuck” at a certain place/event. When shipping internationally, you should factor in delays due to customs and hand-offs to local carriers.
Returns and Refunds
We offer returns if there is a manufacturing mistake during printing or an item is damaged during shipping, however we ask that you provide a photo of the damaged product in question, a description of the issue, and the order number. Once we receive that information, we will issue a reprint and ship a new product at no additional cost.
All complaints regarding product quality need to be reported within 30 days from the moment of purchase in order to be eligible for a reprint.
Lost Packages
We do not offer a reprint or refund if the tracking information for an order says it was delivered. Delivery may take a longer period, especially for international orders.
However, if an order is lost in transit and the shipping address is correct, we will issue a reprint and reship a new order at no additional charge, using the shipping method you originally paid for.
Please note that international packages are usually delivered within 1-3 weeks from the shipping date through DHL, but we have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real time, and this sometimes makes a shipment appear to be “stuck” at a certain place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
• Packages being handled by multiple carriers, when handed off to local carriers.
• Local customs department processing time
Due to all of that, we can’t guarantee a delivery date with certainty for international deliveries. For international orders, please make sure to notify us about the delivery issue within two months from the day the order has been submitted to be eligible for a replacement order.
Incorrect or incomplete address
If you entered an incorrect or incomplete address, we will either need to wait for the order to be returned to our production partner and reship it at your cost, or you can place a new order to reduce delivery time. Please note that you will be charged for this replacement order.
What is the typical production time?
3-4 business days for all products.
Why are orders not consolidated?
We work with multiple vendors to give you the best pricing and quality, so your products may not be shipped from the same destination.
Which regions are included in “US Territories”?
Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.
What carriers do you use?
- Our network of vendors use a variety of carriers including:
- UPS
- USPS
- FedEx
- Royal Mail
- DHL
- DPD
- India Mail
Do you offer tracking for shipping?
Yes, we offer tracking. Please check the tracking page for more info.
