Common queries answered
Frequently asked Questions
If your tracking number is coming up invalid it is most likely because it was shipped recently. Please allow 24-48 hours for tracking numbers to activate.
Some products may be available in different sizes, other than the option on the website. Contact us for more info.
The order will need to be processed before receiving a confirmation. If you haven’t received a confirmation in 24h, please contact us.
All our products are made to order. It will take a couple days for the product to be created and shipped to you. You can find more information on the Shipping & Returns page.
We do ship internationally. However we are not responsible for covering any international customs fees and taxes.
The fee cost depends on the destination country and the package value and thus it will need to be covered by you
We only accept order cancels within a couple hours of the purchase date. We do NOT cancel after more than 12 hours because your order is already being processed. However, if you contact us requesting an order cancel, we may make an exception if your order has not begun being processed, but we reserve the right to reject an order cancel if the order is currently being processed.
If you’ve added a wrong shipping address you can wait for the order to be returned to us, and then have it reshipped to the correct address.
We use a variety of shipping carriers and methods. Please check the Shipping & Returns page for more information.
Contact us, we will do everything possible to solve this situation and make sure you receive your order.
We are confident in the quality of our products. In order to have it replaced you will need to provide proof (an image) of any manufacturing errors or mistakes and we will replace it. However, we understand that ordering something from the internet might not always be what you’re expecting, so If you simply do no not like the product you can return it and get a refund in the first 3 days after it has been marked as delivered.
It will be replaced, however you need to provide proof and contact us within 14 days of submitting the order. Please consult the Returns section on the Shipping & Returns page.
3-4 business days for all products with the exception of acrylic prints, which take 5 days.
We work with multiple vendors to give you the best pricing and quality, so your products may not be shipped from the same destination.
Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.
Our network of vendors use a variety of carriers including:
UPS, USPS, FedEx, Royal Mail, DHL, DPD, India Mail